This Celcom customer service is so unhelpful, they can’t even assist with a simple enquiry.
My daughter used to subscribe to the Pakej Rahmah, RM 30 valid for 180 days. But suddenly, this option disappeared from the Celcom Life app.
So, I checked the website about the eligibility.
7. Which prepaid plans are eligible to subscribe to the Pakej Rahmah Siswa?
CelcomDigi Prepaid Edisi Biru
CelcomDigi Prepaid Edisi Kuning
My daughter’s plan is under Celcom XPantas, so no wonder the option disappeared.
Therefore, I have to change to CelcomDigi Prepaid Edisi Biru by following the below option:
3. Are existing XPAX Prepaid customers eligible to subscribe to the new Internet Passes?
No, only CelcomDigi Prepaid 5G Biru customers are eligible to subscribe to these new Internet Passes. However, existing XPAX Prepaid customers may change to the new plan by dialing 1181*6# via UMB or by visiting any Authorized Celcom or Digi Dealer Stores.
Voila, problem solved.